Frequently asked questions
Below FAQ are some common concerns of our clients before purchasing our products, if you have other questions, please just send it to firstname.lastname@example.org
The packages will be sent usually the same day of the delivery, if the order is placed 14:00. Otherwise, it is always mentioned in the product description page. See the information on our shipping page.
Within the Netherlands, usually the next day after shipment. Shipments to most of the European countries are delivered within 2 to 3 days with PostNL. For other countries and an updated list of shipment times please see this link (Dutch), and this link for the English version.
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Please read carefully our return policy page.
Promotion codes are used in this store. They usually are issued with an expiration date, which will always be clearly announced through our different platforms. In case the code expires, it does not work anymore. However, please keep an eye on our social media, there is always something new coming up.
We are always looking for interesting products. You are more than welcome to connect with use using the contact page, or our social media.
At the moment unfortunately not. We only sell online. However, we are trying to open one in Rotterdam, as soon as possible. Make sure to subscribe so that you know about it. You can, however, visit our studio and have a look at our products from up close. Please make an appointment via the contact page for this.